Shipping & Returns


In accordance with the provisions of article L. 121-20-3 of the Code of consumption, the shipping policy of this company expressly states that any order will be treated and shipped as soon as possible, in accordance with the specified terms and conditions. It is specified that the delivery of each order will be made within a reasonable period of 4 to 5 working days, subject to processing and shipping times, in accordance with the provisions of Article L. 216-1 of the Consumer Code.

However, in accordance with Section L. 121-20-3 of the Consumer Code, this delivery time is not considered a firm and absolute commitment, but rather a reasonable estimate based on current business practices and industry standards. Pursuant to Article 121-20-3, it is possible that unforeseen circumstances, such as transportation delays, adverse weather conditions, customs inspections or other factors beyond our control, may delay the delivery of your order.

In the event of a failure to meet the agreed upon delivery time, in accordance with the provisions of Article L. 216-2 of the French Consumer Code, we are committed to working with you to resolve any issues and find a satisfactory solution. We urge you to track the status of your order using the tracking information provided and to contact us immediately if you have any concerns or questions regarding your delivery.

By using the shipping services provided by our company, you agree to the terms and conditions set forth in this shipping policy, in accordance with the provisions of the French Consumer Code. You also understand that delivery of your order is subject to conditions beyond our control, in accordance with Article L. 121-20-3 of the French Consumer Code. However, we undertake to do our utmost to ensure prompt and reliable delivery of your order, in accordance with the applicable legal and regulatory provisions.


The articles supplied by are new and guaranteed against any defect. They are identical to those of the traditional trade and come from the whole of the publishers and suppliers referred.

If an item is defective or not in conformity, the buyer has 14 days, from the receipt of the items, to request an exchange or a refund. If the fourteen (14) day period normally expires on a Saturday, Sunday or holiday, it is extended to the next business day.

The customer must send back the new or not consumed articles in their entirety and in their original packaging, intact, accompanied by all the possible accessories, instructions for use and documentations (in its original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to (description and photos attached).

In case of exercising the right of withdrawal, Frag Inspiration is obliged to reimburse the sums paid by the customer, free of charge, with the exception of the return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

You will be responsible for the return shipping costs.

In the case of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No COD shipments will be accepted, regardless of the reason.

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